Acceptance of Terms: By accessing our website, browsing our products, or placing an order, you agree to comply with and be bound by these Terms & Conditions, along with our Delivery, Exchange, Return, and Privacy Policies.
Product Information: We make every effort to ensure that product images, descriptions, and visual representations reflect the actual items as accurately as possible. However, slight variations in colour may occur due to differences in lighting, photography, screen display settings, and natural dye variations within the fabric. Such variations are considered normal and do not affect the quality or craftsmanship of the garment.
Order Confirmation: An order is considered confirmed once the required customer details and payment confirmation have been received. We reserve the right to refuse, cancel, or hold any order in case of incorrect information, payment issues, stock unavailability, pricing error, or suspected misuse of the website.
Order Cancellation Policy: Once an order has been confirmed by the customer, it cannot be cancelled. Customers are requested to carefully review all order details, including product selection, size, colour, quantity, delivery information, and payment confirmation before placing the order.
Pricing & Content Information: We endeavour to ensure that all pricing, product details, and website content are accurate and up to date. However, occasional errors and inaccuracies may occur. We reserve the right to refuse, hold, or cancel any order placed for an item listed at an incorrect price or with an incorrect product description or content detail. In such cases, we will contact the customer for further instructions and may cancel the order at our discretion.
Care Instructions: All our pieces are crafted to be dry clean only. To preserve the quality, finish, fit, and longevity of each garment, customers are strongly advised to follow the recommended care instructions. Please note that any damage caused by handwashing, machine washing, soaking, bleaching, or any cleaning method other than dry cleaning will not be covered under our Exchange or Return Policy. We will not be held liable for any deterioration, shrinkage, or damage resulting from improper care.
Delivery: Delivery timelines are outlined in our Delivery Timeline Policy. While we make every effort to deliver orders within the stated timeframe, delays may occur due to courier issues, public holidays, weather conditions, high-order volumes, or circumstances beyond our control.
Return & Exchange Terms: Returns and exchanges are generally not accepted unless a defect is reported within 48 hours of delivery and verified by Orene. All claims must include order details and clear supporting evidence. Approved cases may be resolved through replacement, store credit, or refund subject to final review and brand discretion.
Customer Responsibilities: Customers are responsible for ensuring that all order details, including name, contact number, delivery address, size selection, and product selection, are accurate before confirming the order. We will not be responsible for delays or delivery issues caused by incorrect or incomplete information provided by the customer.
Intellectual Property: All content on our website, including brand name, product images, designs, text, graphics, logos, and other materials, is the property of Orene or its authorized partners. Such content may not be copied, reproduced, distributed, or used for commercial purposes without written permission.
Limitation of Liability: We will not be liable for any indirect, incidental, or consequential loss arising from the use of our website, delayed delivery, product unavailability, technical issues, or customer misuse of products, except where required by applicable law.
Policy Updates: We reserve the right to update, revise, or modify these Terms & Conditions and related website policies at any time. Any changes will become effective once published on the website.